Support Services
Setup
Standard support includes an electronic download of our application to your device(s) and implementation assistance via phone or email. We provide multi-device support for setting up a network of devices with our products, using either your organization’s network or a Vista cloud-based network with secure, client-controlled storage of test results. This can be implemented globally, with multi-country, multi-site implementations, including multi-lingual cognitive test instructions if required.
We’ll also connect you with locally available resources as needed for support during implementation and ongoing projects.
Once the test system is implemented, the creation of a normative data project can commence with the initial use of tests across all members of a desired population. Typically, the normative database can categorize data by gender, age, and education. This will allow fan organization to compare its members’ cognitive performance with applicable norms.
Our Support and Services
Vista LifeSciences provides both cognitive test technology and broad health information technology support. Our cognitive testing expertise is decades deep. Our technical expertise in large-scale and mobile applications is even deeper.
We offer a broad range of support and services for our products, including:
Setup: We have extensive experience in setting up large scale group testing at facilities globally.
Training:Training can be done in-person solo, in groups (for medical, research, and test proctor users), and/or electronically via English or other languages as desired.
Data Services:Vista LifeSciences can store and manage your cognitive test results to your specifications. This data can be securely exchanged with medical systems for record purposes as needed and authorized.
Research Support:We support numerous research studies on the cognitive effects of physical and environmental variables. These can be conducted independently or collaboratively as desired.
Analytics: We provide an expansive analytics toolkit that empowers users to understand and utilize ANAM data.
Training
Online Training
Online training is available and can be tailored for specific client needs. This training is approved for continuing medical education (CME) credit through the American Psychological Association and the University of Denver School of Professional Psychology.
Custom In-Person/Virtual Training
Vista’s team has been training users of our products for nearly two decades. We provide individually tailored group training either virtually or on-site to ensure your team receives instruction based around your specific needs.
Research Support
We have expertise in both program/project management and support services that has included multi-year clinical trials, the development of custom features and new cognitive tests, and the tracking of research, research milestones, and publishing progress and final reports for large projects and programs. Vista is proud of our heritage of hundreds of independent research programs that incorporate our technology. In some cases, our expertise is leveraged to assist in the research from design through analysis and we co-author as requested.
To support your research, we:
- Facilitate access to past research findings by guiding clients through databases, archives, and literature reviews to retrieve relevant studies, reports, and scholarly articles.
- Guide selections of cognitive tests for development of custom batteries suited to client needs.
- Provide advice on test administration protocols including frequency of testing.
- Verify device quality and acceptability for use with our technology.
Data Services
Vista has dedicated cloud support services that are used for our products as well as leveraged for our customers. Our multi-lingual flagship tablet implementation is hosted on the cloud, with a Microsoft SQL Server fully encrypted database that stores results from customers who use that product. For customers who use our PC and tablet products, Vista can provide a cloud data server that will host your organization’s test results.
Analytics
As our cognitive tests have evolved, new data, metrics, clinical reporting and data management tools have been added to our product suite. These tools empower our users to maximize the utility of their data by effectively analyzing, monitoring, and summarizing test results. To ensure our customers have a full toolkit at their disposal, Vista LifeSciences provides analytics support to users, including:
Data Interpretation & Insights
Analysis of test results to identify patterns, trends, and key findings tailored to your specific needs.
Comparative Analysis
Provides benchmark comparisons against normative data to assess cognitive performance and detect deviations.
Longitudinal Tracking
Monitor test results over time to evaluate cognitive progression and effectiveness of interventions.
Customized Reports
Generate detailed reports with custom visualizations, highlighting key data insights.
Custom Normative Data
We can help develop custom normative data or reference groups for large and/or specialized datasets.
Consultative Support
Vista offers expert guidance in interpreting results and applying findings to real-world applications.